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Disability Services
TDD Phones for the Hearing Impaired
There are TDD phones at the B Information desk (located next to the B security checkpoint), E Information desk (located lower level International), and the Customer Service office (located in the back hallway behind the AirTran ticket counter).
Visual Paging for the Hearing Impaired
Visual paging monitors are available at the lower and upper levels at all concourses. Contact Communications at 410-859-7111 or toll-free 1-800-I-FLY-BWI to display a message. The message will be displayed on the screens for the hearing impaired passengers.
Lift-Equipped Buses
Shuttle service to the parking lots and to the railroad station can be provided by lift-equipped buses. Notify First Transit (Operator of the shuttle bus service) at 410-684-3346 to request a wheelchair accessible shuttle bus. It usually takes a few minutes for them to send a specially requested bus.
Unisex Bathrooms
These bathrooms are especially equipped for people with disabilities. It is possible for a person with a disability to use them with or without an attendant. The only unisex bathroom before security is located behind the Concourse D ticket counters.
Wheelchair Service
Wheelchairs can be obtained with or without a skycap by contacting one of the skycaps or an agent. You can call communications at 410-859-7111 or toll-free 1-800-I-FLY-BWI and have them page a skycap with a wheelchair from the traveler's airline.
Parking
Handicapped parking is available in all BWI Parking Facilities.
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Maryland Aviation Administration