F.A.Q.

Q: How do I get to Baltimore/Washington International Thurgood Marshall Airport (BWI Marshall)?
A: Directions to BWI Marshall are located under the Directions and Parking section of our web site. Click here for door-to-door directions.

Q: How early do I need to arrive to the airport before my flight?
A: Suggested arrival time varies from airline to airline between 2-3 hours. Please contact your airline for their specific arrival time suggestion. BWI Marshall suggests allowing additional time to park and ride the parking shuttle to the BWI Marshall terminal.

Q: Does BWI Marshall offer internet access?
A: The high-speed Wi-Fi network at BWI is now operational in all secure areas as well as the Observation Gallery. Travelers can purchase either a daily or monthly plan from Boingo Wireless for their internet access services.

Q: Where is the closest gas station to the BWI Marshall terminal building?
A: The BWI Shell Station is located just off of Aviation Boulevard. You can get directions here. They are open 24 hours.

Q: What are the baggage restrictions?
A: The airlines regulate baggage size and weight limits, so check with your specific airline. Travelers are permitted one carry-on bag and one personal item, such as a purse, briefcase or laptop.

Q: What identification is required to check-in and proceed through the security checkpoints?
A: government issued, photo ID is required to receive your boarding pass. For additional information, please contact your airline.

Q: Can persons without tickets accompany travelers to the airline gates?
A: Due to the Transportation Security Administration (TSA) security measures, only ticketed passengers or authorized personnel are allowed through security checkpoints. Special arrangements can be made with your airline for accompanying children under 12 traveling alone or others needing assistance to the gate.

Q: Whom can I contact to make arrangements for wheelchair assistance?
A: You can prearrange for a wheelchair and other passenger services with your airline.

Q: Is curbside check-in available?
A: Yes, curbside check-in is available for most airlines. Please check with your airline ahead of time for specific information and hours of operation.

Q: Can I park my vehicle in front of the terminal long enough to get out and unload my baggage?
A: You are allowed to unload your baggage at the curbside in front of the terminal. Someone will need to be with the vehicle at all times. Unattended vehicles are subject to towing.

Q: Are there any places to store baggage at BWI Marshall?
A: Baggage storage has been suspended by order of the Transportation Security Administration (TSA).

Q: Can BWI Marshall Airport page someone for me?
A: Yes, we have staff available from 6:00am to 12:00am daily to page someone for you, whether you are in the terminal or calling from another location. If you are in the terminal you can simply pick up a Courtesy Phone and dial “0”. Courtesy Phones are located through the BWI Marshall Terminal. If you are calling from another location, please call 410-859-7111 or 1-800-435-9294 and follow the automated instructions to speak with an airport representative.

Q: How do I check-in if I have an e-ticket versus a paper ticket?
A: Generally, passengers with e-tickets may check their luggage curbside and bypass the ticket counters. If not checking baggage, passengers may go directly to the gate. However, contact the airline in advance since procedures vary.

Q: Where can I exchange money at BWI Airport?
A: Currency exchange services are available at BWI Airport with The Change Group. They are located at the ticket counter between US Airways and Continental Airlines. They are also located in the International Terminal, Concourse E on the lower level. For more information please call The Change Group at 410-850-5402.

Q: How can I become a vendor at BWI Marshall?
A: You can find information on doing business with the Maryland Aviation Administration by going to the MAA Web Site.

Q: Where can I find lost & found items?
A: Lost & found items can be retrieved either at your airline’s Lost & Found office, the BWI Marshall Lost & Found Office located between Concourse B&C/Upper Level, or the Transportation Security Administration (TSA) Lost & Found office. Please contact your airline directly to find out their lost & found phone number. To contact BWI Marshall Lost & Found, please call 410-859-7387 or e-mail maalostandfound@bwiairport.com.

Q: Where do I go for lost baggage?
A: Lost baggage is the responsibility of each airline. Please call you airline for further information.

Q: Does BWI Marshall have designated parking for people with disabilities?
A: Yes, all parking facilities at BWI Marshall Airport have designated parking for persons with disabilities. Detailed information on parking facilities at BWI Marshall is listed under the Directions and Parking section of the BWI Marshall web site.

Q: Where can I pick someone up at BWI Marshall Airport?
A: Only ticketed passengers are allowed through security. Therefore, BWI Marshall suggests meeting passengers in baggage claim or outside of their arrival concourse. This information can be found on arrival/departure monitors throughout the airport and under the Flight Status section of the BWI Marshall web site. If you choose not to meet the arriving passenger in the airport, BWI Marshall offers free parking for one half hour in the parking garage directly across from the terminal.

Q: How early/late is the BWI Marshall Airport Terminal open?
A: The BWI Marshall terminal is open 24 hours a day, 7 days a week. Please contact your airline to find out their specific ticket counter hours.

Q: How late are parking facilities open at BWI Marshall Airport?
A: The BWI Marshall parking facilities are open 24 hours, 7 days a week.

Q: Where can I observe planes taking off and landing?
A: Thomas A. Dixon Observation Area and Park is located on Dorsey Road/ Route 176 East. From 95, take 195 east, to 170 east. Make a left on Dorsey Road/ Route 176. Go three miles and the park will be on your right hand side.

Q: How can I get a job at the airport?
A: Check out the new BWI Marshall Job Center located on the ticketing level, Concourse C next to American Airlines. Except for Federal Holidays (when the Center is closed), the Job Center is open Tuesday through Thursday from 11:00 a.m. until 4:00 p.m., and aims to provide career information to job seekers and current employees. For more information contact the Center at 443-603-6615 or 410-365-6501. At the job center, patrons can access computers for available job searches and can leave resumes at the center to be shared among employers throughout the State and around BWI specifically. Not only does the Center provide information on job openings, employees can also find information on transportation options and transit benefits, answers to inquiries concerning the Anne Arundel County College operations, training, events and employer services as well as printed catalogs and schedules of classes.

Another option would be to visit the Maryland Workforce Exchange website. You'll note the site provides a link option to BWI Thurgood Marshall airport-related jobs. As well, if you are interested in working for one of the vendors or airlines at BWI Marshall Airport, you may also contact them directly. For employment with the Transportation Security Administration (TSA), please visit their web site. For employment with the Maryland Aviation Administration, please visit the MAA Web Site.

Q: Is there meeting space available at BWI Marshall Airport?
A: Yes, there is meeting space available at BWI Marshall Airport located on the Upper Level of the terminal building, between Concourses “D” and “E”, on the public side of security.

The conference room is available for rent seven days a week, between 6:30am and 6:30pm. For more information, please call the Maryland Aviation Administration at 410-859-7661.

Q: Where can I smoke inside the Airport Terminal?
A: In accordance with the Code of Maryland Regulations (COMAR) 11.03.01.08, smoking is permitted only in designated areas of the Airport and its facilities. Effective January 1, 2008, the designated smoking areas will be on the outer curb (center island) of the upper and lower levels of the terminal. Smoking is prohibited on the inner curb of the upper and lower levels and all other areas of the terminal.

© 2008 - Maryland Aviation Administration