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Welcome BWI Marshall Travelers!
BWI Marshall offers these tips as a portal to information you need to ensure your travel arrangements go as planned.
Flight Information:
The best travel advice is to arrive at the airport early. This way you have time to react to any changes you might encounter. If you are making travel plans, or expecting a guest, check your flight status on-line or check with your airline for appropriate information. Make sure you have your airline’s 800 telephone number with you, or preprogrammed in your phone, so if your flight is cancelled, or if you are in a line, you can reach them on the phone for rerouting. Remember, if you’re traveling out of the country, new rules might require you to take your passport to get back to the U.S. Also, we suggest you keep your wallet, keys and/or cell phone with you and not in your checked luggage.
If you are experiencing long delays, denied boarding, or your flight is cancelled, BWI Marshall published a guide as a resource for getting help. It addresses airline services as well as customer information at BWI Marshall. For a downloadable print out, please download the "Trip Going As Planned?" brochure.
Customer Assistance:
While you are in the terminal, questions can be addressed at our passenger information desks located throughout the terminal. The Concourse D customer service desk is operated daily from 5:00 a.m. to 9:00 p.m. Please note, BWI Marshall’s customer service desks are staffed by Pathfinder volunteers and hours at other desk locations may vary.
Security:
Advanced Imaging Technology will be utilized at BWI Marshall’s security checkpoints for Concourses A, B and D by June 11, 2010. For more information please see BWI Marshall's Security Travel Tips.
There are some Do’s and Don’ts regarding what you can carry through the checkpoints. Please visit the TSA’s website for specific information. Please be reminded to not wrap gifts in your luggage; they may be opened for inspection. Instead, the U.S. Postal Service may be a good option.
Spending Time in the Terminal:
High-speed Wi-Fi is available in Concourses A/B, C, D, and E of the airport as well as the Observation Gallery. Travelers can purchase either a daily or monthly plan from Boingo Wireless for their internet access services.
BWI Marshall has opened new restaurants and retail offerings both pre-security and inside the concourses. Check out the shops and food in Concourse A/B and Concourses C, D and E and choose what interests you.
Baggage Claim:
Baggage is a service of the airline. At BWI Marshall, particularly in the A/B concourse (served by Southwest), often you arrive in the baggage area before your luggage. To help simplify your retrieval when suitcases arrive en-mass, we suggest using a distinctive luggage tag, or marking, on your luggage so you can identify it quicker.