Disability Services

     
 

View our Disability Services brochure here

Lift-Equipped Buses

All shuttle buses servicing the BWI Marshall parking lots and the BWI Marshall Rail Station are wheelchair accessible. All drivers are fully trained in the operation of the lift equipment.

Parking

Parking for the disabled is available in all BWI Marshall Parking Facilities.

Pet Relief Areas

BWI Marshall Airport travelers who are accompanied by service or other domestic animals can now enjoy the convenience of pet relief areas while at the airport.

One Pet Relief Area is located at the end of Concourse E on the lower level outside door #19, near the International Terminal and adjacent to the light rail station.

The second Pet Relief Area is located in front of the Hourly Garage. It can be accessed three ways:

  • From Concourse B, use the B skywalk to access the Hourly Garage, take the Tower B elevator down to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the pet relief area.
  • From Concourse D, use the D skywalk to access the Hourly Garage, take the Tower D elevator down to Level 3 (marked “3”). Follow the white lined path to the left and look for a concrete wall opening and red awning overhead on the left-hand side. The paver pathway leads to the pet relief area.
  • From Concourse C, take the center elevator down to the Tunnel level (marked “T”). Follow the tunnel to the Hourly Garage. Take the Tower C elevator up to Level 3 (marked “3”). Follow the white lined path to the right and look for a concrete wall opening and red awning overhead on the right-hand side. The paver pathway leads to the pet relief area.

Seating is available in both areas. Owners are asked to clean up after their animals, using the waste disposal bags and receptacles provided.

Services for the Visually Impaired

Services are available for passengers with visual impairments. Passengers should contact their airline for assistance when traveling through BWI Marshall.

Telecommunications Devices for the Deaf (TDD)

There are public telephones equipped with Telecommunications Devices for the Deaf (TDD) throughout the airport. There are also TDD phones at the information desks located on the upper level Concourse A/B, lower level in the Southwest Airlines baggage claim 1-5 area, lower level Concourse E as well as the MAA Pathfinders office.

Unisex Bathrooms

These bathrooms are especially equipped for people with disabilities. It is possible for a person with a disability to use them with or without an attendant. Two pre-security unisex bathrooms are located to the right (just past Hudson News) and to the left of Concourse D security, behind the airline ticket counters.

Wheelchair Service

Aviation Safeguards serves Alaska Airlines, American, Delta, British Airways, United and US Airways. The wheelchair request number is 443-764-2088 and the back up dispatch number is 410-841-9915.

Flight Services & Systems (FSS) serves jetBlue and Spirit. The wheelchair request number is 443-440-2600.

AirTran and Southwest wheelchair requests can be made by calling 1-800-435-9792.

When dropping off departing passengers, please inform your air carrier service provider to meet the passenger at the outer curb.


Maryland Aviation Administration Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 Complaint Procedure

The Americans with Disabilities Act (ADA) states that a public entity is required to inform the public of the protections against discrimination afforded to them by Title II of the ADA, including information about how Title II requirements apply to its particular programs, services, activities and benefits (28 CFR §35.106). Section 504 of the Rehabilitation Act of 1973 prohibits discrimination on the basis of disability in any program, service or activity that receives Federal funds. Maryland Aviation Administration (MAA) receives such funds for airport construction and other programs and services through the Federal Aviation Administration (FAA).

A public entity that employs 50 or more persons is required by the ADA to adopt and publish procedures providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by Title II of the ADA. The MAA procedure is described on our website, and can be found at this link.