Disability Services

Telecommunications Devices for the Deaf (TDD)

There are public telephones equipped with Telecommunications Devices for the Deaf (TDD) throughout the airport. There are also TDD phones at the information desks located on the upper level Concourse B, lower level in the Southwest Airlines baggage claim 1-5 area, lower level Concourse E as well as the Customer Service Center.

Lift-Equipped Buses

Shuttle service to the parking lots and to the railroad station can be provided by lift-equipped buses. Notify First Transit (Operator of the shuttle bus service) at 410-684-3346 to request a wheelchair accessible shuttle bus. It usually takes a few minutes for them to send a specially requested bus.

Unisex Bathrooms

These bathrooms are especially equipped for people with disabilities. It is possible for a person with a disability to use them with or without an attendant. Two pre-security unisex bathrooms are located to the right (just past Hudson News) and to the left of Concourse D security, behind the airline ticket counters.

Wheelchair Service

Aviation Safeguards serves Southwest, American, Delta, British Airways and USA3000. The wheelchair request number is 410-981-1251.

Prime Flight Aviation Services serves AirTran, Continental, jetBlue, United, and US Airways. The wheelchair request number is 410-859-4444.

Parking

Parking for the disabled is available in all BWI Marshall Parking Facilities.

BWI Marshall's Pet Relief Area

BWI Marshall Airport travelers who are accompanied by service or other domestic animals can now enjoy the convenience a pet relief area while at the airport.

The Pet Relief Area can be found at the end of Concourse E near the International Terminal, adjacent to the light rail station.

Seating is available in the area. Owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided.