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Customer Service Center
The BWI Marshall Customer Service Center is located on the upper level of the terminal near Concourse D – behind the AirTran ticket counter. The hours of operation are 9:00 am. – 5:00 pm. Monday through Friday.
Passenger Information
BWI Marshall’s customer service desks are located on the upper level ticketing area before Concourse B and Concourse D; and on the lower level in the Southwest Airlines baggage claim 1-5 area, lower level Concourse C and Concourse D, and International Concourse arrivals area. Because the customer service desks are staffed by Pathfinder Volunteers, hours at each desk may vary. A first-level of staffing priority is given to the Concourse D desk and is typically staffed daily from 5:00 am. – 9:00 pm. For general airport information, call 800-I-FLY-BWI.