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Customer Service Center
The BWI Marshall Customer Service Center is located on the upper level of the terminal near Concourse D – behind the AirTran ticket counter. The hours of operation are 9:00 am. – 5:00 pm. Monday through Friday.
Family Restrooms
BWI Marshall has family restrooms in many locations throughout the terminal building. There are four on Concourse A - one before security between security and the bank, one just past security near the Phillips restaurant, one at gate A9 and one in baggage claim on the lower level.
There are five family restrooms in the Concourse B area - one at security, one near the Silver Diner restaurant, one at gate B2, another at gate B7 and one at baggage claim belt 5.
Concourse C has two family restrooms - one in the upper level back hallway near the Lost & Found office and one at gate C7.
There are four near Concourse D - one is in the upper level back hallway near Bill Bateman's restaurant, one in the back hallway behind the Air Tran Airways ticket counter, another at gate D7 and one at baggage claim belt 12.
Lockers
There are no lockers at BWI Marshall for luggage storage. All airport baggage storage has been suspended by order of the Transportation Security Administration (TSA). Contact your airline to inquire if they will allow early luggage check-in.
Passenger Information
BWI Marshall’s customer service desks are located on the upper level ticketing area before Concourse B and Concourse D; and on the lower level in the Southwest Airlines baggage claim 1-5 area, lower level Concourse C and Concourse D, and International Concourse arrivals area. Because the customer service desks are staffed by Pathfinder Volunteers, hours at each desk may vary. A first-level of staffing priority is given to the Concourse D desk and is typically staffed daily from 5:00 am. – 9:00 pm. For general airport information, call 800-I-FLY-BWI.