Passenger Resources

Your Comfort and Ease of Travel is Our Passion

HomeAt BWI Passenger Resources

At BWI Marshall Airport, we strive to ensure that our customer’s experience is second to none and that we provide resources to our customers that ensure a comfortable and easy travel experience.

How can we assist you?

Customer Service
Lost and Found
Nursing Areas
Travel With Animals
Travel With Families
Water Bottle Fill Stations

Guest Services & Information

Accessibility Programs

We offer several Accessibility programs to ensure smooth travel for all.

Accessibility at BWI Marshall Airport

BWI Cardio Trail

You don't have to go outside to get steps. We have 2 American Heart Association-certified walking loops inside the terminal.

See Trail Maps

Food & Drink

With More Than 50 Dining Options, BWI Marshall Airport Has You Covered

Browse Food & Drink Options

Frequently Asked Questions (FAQs)

Your travel question may be a popular. Here are answers to some FAQs.

See Answers To Travel FAQs

Lost & Found

We're here to help match you with your lost items.

Contact Lost & Found

Media/Press Room

Access all BWI Marshall Airport press room material.

View Our Press Releases

Restroom Locations

Explore restroom locations through our interactive wayfinding.

Find a Restroom

USO

Access all information about United Service Organizations.

View USO Lounge Info

Volunteer Program

Interested In becoming a Pathfinder Volunteer?

Learn About the BWI Pathfinder program

Find What’s Nearby

There are many things to do at BWI Thurgood Marshall Airport. Use our interactive map to help navigate the airport and make the most of your visit.

Graphic rendering showing hands holding a tablet showing the interactive wayfinding map on BWIairport.com.