Accessibility - For more information on accessibility options at BWI Marshall Airport, please visit our Accessibility Section of our website.
Advertising - If you are interested in purchasing advertising in the BWI Marshall Airport terminal and facilities, including the external banner space on the Daily Garage, please contact Stacey Kodak at 646-834-1327 or firstname.lastname@example.org.
Baggage - for questions concerning lost baggage, oversized baggage, fees for baggage, delivery of lost baggage, check-in times for baggage, weight or size of baggage please contact your airline.
Bike Rack - A bike rack is located just outside the international terminal, close to the light rail station where a spur of the BWI Bike Trail meets the airport terminal.
Booking flights – Please contact either your airline or a travel agent.
BWI Marshall logo - The red and white symbol on the BWI Marshall logo was designed to represent forward movement and growth. Although it was not designed to represent either an airplane, bird in flight or the United State’s Capitol building many people see a connection and relate the logo to one of these or to an upward pointing arrow.
Check-in times for flights - Please contact your airline.
Conference Room Rental - There is no conference rooms available for rental usage at BWI Marshall Airport, however, there are numerous hotels in the vicinity with conference rooms and event space to meet all your needs. Please visit Hotels Near BWI for more information.
Contact Us - Please visit the Contact page.
Customer Service - We value your opinion! If you'd like to tell us about your experience at BWI Marshall, or have a comment or question, you can call us at (410) 859-7683 or email us at MAA@BWIAirport.com.
Early check-in for flights - Please contact your airline.
Family Restrooms – BWI Marshall has family restrooms in many locations throughout the terminal building. Please visit our Families page for more information.
Flight cancellations – Please contact your airline.
Flight check-in time – Please contact your airline.
Flight delays - Please contact your airline.
Items allowed to be carried on aircraft - Please contact your airline. Please note that any item allowed on an aircraft must first pass through the Transportation Security Agency (TSA) security checkpoint. See http://www.tsa.gov/traveler-information for items that are allowed through security checkpoints.
Items allowed through security – Please check http://www.tsa.gov/traveler-information.
Food and Dining - Please visit our Interactive Maps for more information here.
Shopping - Please visit our Interactive Maps for more information here.
Lockers – There are no lockers at BWI Marshall Airport for luggage storage. All airport baggage storage has been suspended by order of the Transportation Security Administration (TSA). Contact your airline to inquire if they will allow early luggage check-in.
Luggage – for questions concerning lost luggage, oversized luggage, fees for luggage, delivery of lost luggage, check-in times for luggage, weight or size of luggage please contact your airline.
Noise Complaints – Please contact the Maryland Aviation Administration's Community Relations division for information on aircraft noise and filing a noise complaint.
Nursing – Recognizing the importance of providing high-quality facilities for nursing mothers, BWI Marshall Airport has installed specialized lactation stations located in each of our five concourses. Units are installed on Concourse A adjacent to Green Beans Coffee, Concourse B near Gate B2 and in the Children’s Play Area between Concourses D and E. We recently added two Units located on Concourse C mid-Concourse by Einstein Bagels, and Concourse D directly across from Gate D2. Please visit our Nursing Mothers page for more information.
Opening times of food outlets - Please visit our Interactive Maps for more information here.
Opening times of shops - Please visit our Interactive Maps for more information here.
Oversized baggage - Please contact your airline.
Parking - Please go to the parking page.
Parking Citations - To discuss parking citations received at BWI Marshall Airport, please call the Maryland Transportation Authority Police at 410-859-7042.
Parking services - Please go to the parking page.
Pet Relief Area - BWI Marshall Airport travelers who are accompanied by service or other domestic animals can now enjoy the convenience of pet relief areas while at the airport. Please visit our Pets page for more information.
Traveling with Pets - Please contact your airline for their specific pet travel policies.
Rail station shuttles - Shuttle buses run between the airport terminal and the airport rail station approximately every ten minutes. The trip takes about ten minutes, depending on traffic. Rail station shuttle bus stops at the airport terminal are located on the lower level inner roadway. The shuttle bus stops at Concourses A/B, C, D and E. The driver will announce airline names at each bus stop. At the rail station, buses pick-up directly across the street from the station in front of the parking garage.
Seat assignments - Please contact your airline.
Skycap services - Please contact your airline.
Smoking - BWI Marshall Airport is a non-smoking airport. The only designated areas where smoking is permitted are the outer curb area (center Island) of the upper and lower level roadways in front of the terminal. Smoking is strictly prohibited in all other areas of the airport.
Time needed to arrive & check in at the airport - The Transportation Security Administration (TSA) currently recommends travelers arrive 2 hours before scheduled Domestic Flights and 3 hours for International Flights. More information and travel tips are available from the TSA at www.TSA.gov.
Unaccompanied minors/Children traveling alone – Please contact your airline.
Washington DC Metro System from BWI Marshall - Washington DC Metro service is offered from BWI Marshall Airport via the BWI Express/B30 Metro Bus between BWI and the Greenbelt metro station. The service provides a direct connection between BWI and the Greenbelt Metro Station. Please visit our WAMATA page for more information.
Weather alerts - During significant weather events, alert information is posted prominently on the homepage of the BWI Marshall Airport website. These weather advisories provide important information for travelers regarding airport conditions and the status of airline flight operations. The alert information is updated frequently throughout weather events. Please contact your airline for weather delay information on your flight.
Wheelchairs – Please contact your airline.