View our Disability Services Brochure here
TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.
Call 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint...
TSA Passenger Support Specialists
Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.
All shuttle buses servicing the BWI Marshall Airport parking lots and the BWI Marshall Rail Station are wheelchair accessible. All drivers are fully trained in the operation of the lift equipment.
Parking for the disabled is available in all BWI Marshall Airport Parking Facilities.
Traveling With Animals
Trained service animals are allowed in the airport at any time. Maryland state law requires all non-service animals to be transported in a carrier while inside the terminal. Visit this page for more on airport regulations. Please contact your airline for details of their animal regulations.
Animal Relief Areas
BWI Marshall Airport travelers who are accompanied by service or other domestic animals can enjoy the convenience of four Animal Relief Areas while at the airport – two are pre-security and two are post-security.
One Animal Relief Area is located prior to Concourse E on the lower level outside door #19, near the international terminal and adjacent to the Light Rail station.
The second Animal Relief Area can be found in front of the Hourly Garage. It can be accessed three ways:
We offer two Animal Relief Areas post-security. One is located at the beginning of Concourse C and the other in the connector between concourses D and E, just beyond the Concourse D/E Security Checkpoint.
Seating is available in all Animal Relief Areas. Owners are asked to clean up after their animals using the waste disposal bags and receptacles provided.
Service Dogs & TSA
TSA passenger screening canine teams may be operationally deployed at the airport, especially near checkpoints. The canines are working animals that are trained to detect traces of explosives concealed on passengers or their belongings. Passengers traveling with animals are asked to use a checkpoint where the working dogs are not assigned at a particular time. Passengers traveling with service animals may continue to use the checkpoint with working dogs.
Services for the Visually Impaired
BWI Marshall Airport has teamed up with Aira. The service connects blind and low-vision individual to highly trained, remotely-located agents via a smart phone app. Learn more by reviewing this flyer or by watching this YouTube video.
Other services are also available for passengers with visual impairments. Passengers should contact their airline for assistance when traveling through BWI Marshall Airport.
Telecommunications Devices for the Deaf (TDD)
There are public telephones equipped with Telecommunications Devices for the Deaf (TDD) throughout the airport. There are also TDD phones at the information desks located on the upper level Concourse A/B, lower level in the Southwest Airlines baggage claim 1-5 area, lower level Concourse E as well as the MAA Pathfinders office.
Free Video Calls for the Deaf and Hard of Hearing
Free video calls are available using the Purple Video Relay Service (VRS). The phone is located in the Central Terminal Back Hallway adjacent to Dunkin Donuts.
These bathrooms are especially equipped for people with disabilities. It is possible for a person with a disability to use them with or without an attendant. Two pre-security unisex bathrooms are located to the right (just past Hudson News) and to the left of Concourse D security, behind the airline ticket counters.
Adult Changing Stations
Three of the 12 family restrooms at BWI Marshall Airport are equipped with an adult changing station. One is located before security in Terminal A, one inside security in the connector between terminals B and C, and another in concourse D at gate D7.
The changing stations at BWI were some of the first in the country. They are fixed height, with grab bars on the adjacent walls.
BWI Marshall Airport has family restrooms in many locations throughout the terminal building. There are four on Concourse A - one before security between security and the bank (equipped with an adult changing table), one just past security near the Phillips restaurant, one at gate A9 and one in baggage claim on the lower level.
There are five family restrooms in the Concourse B area - one at security, one near the Silver Diner restaurant, one at gate B2, another at gate B7 and one at baggage claim belt 5.
Concourse C has one family restroom - at gate C7.
There is one family restroom in the B/C Connector (equipped with an adult changing table).
There are three near Concourse D - one is in the upper level back hallway near Hudson News, one in the back hallway behind the Delta Air Lines ticket counter and one at gate D7 (equipped with an adult changing table).
Wheelchair Service (updated September 2020)
Airlines provide wheelchair service for passengers. Airlines request passengers request service at time of reservation. For those needing to make arrangements, please contact your airline to add that request to your reservation. For last-minute arrangements, please use one of the contact numbers below. Wheelchair providers vary by airline.
Passengers of Southwest, Sun Country and United can request wheelchair assistance via Prospect Air Wheelchair Services by calling 410-981-1251. Hours of operation are 6:00am-1:30am, 7 days a week.
Prosegur serves all other airlines at BWI Marshall Airport. Passengers interested in requesting wheelchair service should call 410-841-9915. Hours of operation are 4:00am-12:00am, 7 days a week.
When dropping off departing passengers, please inform your service provider to meet the passenger at the outer curb.
Maryland Aviation Administration Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973 Complaint Procedure
The Americans with Disabilities Act (ADA) states that a public entity is required to inform the public of the protections against discrimination afforded to them by Title II of the ADA, including information about how Title II requirements apply to its particular programs, services, activities and benefits (28 CFR §35.106). Section 504 of the Rehabilitation Act of 1973 prohibits discrimination on the basis of disability in any program, service or activity that receives Federal funds. Maryland Aviation Administration (MAA) receives such funds for airport construction and other programs and services through the Federal Aviation Administration (FAA).
A public entity that employs 50 or more persons is required by the ADA to adopt and publish procedures providing for prompt and equitable resolution of complaints alleging any action that would be prohibited by Title II of the ADA. The MAA procedure is described on our website, and can be found at this link.